Thank you for purchasing office supplies from lystrad.shop. We are committed to providing you with high-quality products and excellent service. If you are not satisfied with your purchase, please refer to the following return and exchange policy.

I. Return Conditions
We accept return requests that meet the following conditions:

  • The item is returned within 30 days of receipt.
  • The item is in unused and undamaged condition.
  • The item retains its original packaging, accessories, and labels.
  • Provide a valid order number or proof of purchase.
  • The following items may not be eligible for return:
  • Used or damaged items.
  • Items clearly marked “Non-returnable”.

II. Return Process

  • Contact customer service to submit a return request.
  • Provide order information and the reason for return.
  • Obtain a Return Authorization (RMA) and return address.
  • Properly pack the item and ship it back.
  • We will process the item after receiving and inspecting it.

III. Refund Policy

  • Refunds will be processed within 5–10 business days after approval.
  • Refunds will be credited to the original payment amount. Shipping costs are generally non-refundable (unless due to our fault). Some orders may incur replenishment or processing fees.

IV. Exchange Policy
For exchanges, please contact customer service first.
Exchanges are subject to stock availability.
We will arrange reshipment after receiving and confirming the returned goods.
If the exchanged item is priced differently, the price difference will be charged or refunded.

V. Damaged or Incorrect Goods
If you receive goods in any of the following situations, please contact us as soon as possible:
Goods damaged during transportation
Incorrect goods received
Missing parts or accessories
We will provide a free replacement or refund (depending on the specific circumstances).

VI. Return Shipping Costs

  • Returns due to quality issues or incorrect shipment: Shipping costs will be borne by us.
  • Returns due to personal reasons: Shipping costs will be borne by the customer.
  • We recommend using a trackable shipping method to return the goods.

VII. Non-Returnable Items

  • The following items are generally not eligible for return or exchange:
  • Opened or used consumables
  • Clearance or sale items

VIII. Billing and Refund Policy

  • All orders are one-time purchases and will not incur automatic charges.
  • Refunds are only applicable to eligible orders.
  • There are no subscriptions or recurring charges.

IX. Refund Processing Time

  • Refund processing time depends on your payment method:
  • Credit Card: 5–10 business days
  • Debit Card: 3–7 business days
  • Third-Party Payment Platform: Subject to platform processing time.

X. Contact Us

  • If you have any questions about our return and exchange policy, please contact us:
  • Company: Lystrad LLC
  • Address: 167 NEARGLEN AVE APT B COVINA, CA 91724
  • Business Email:
    javier@lystrad.shop
    support@lystrad.shop
    Phone:
    (774) 446-3439